These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.
We offer a warranty on all products against manufacturing defects where used in accordance with the instructions. This is subject to the following exclusions:
Where your product is covered by our warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement or refund. Please contact us with a full description and photographs of the fault, using our damaged items form. We may arrange an engineer to inspect the item and either rectify the fault on site or advise on action required.
Where your product is no longer under warranty we will endeavour to repair or replace parts subject to availability. There may be charges outside of the warranty period these will be advised before proceeding.
Sometimes situations can arise which are beyond our control. Therefore we recommend that you do not dispose of your old furniture or mattresses until you have received your new items and the new items have been checked for damage and you are 100% satisfied.
If there is something wrong or missing?
Check your furniture as soon as it arrives, in the unlikely event that there’s something wrong or missing, you can contact us to resolve any issues within 24 hours. If there are any parts missing or damaged we can arrange for the items to be posted out to you, if this does not resolve the issue we can have the item exchanged. If there is something wrong please send us an message or contact us explaining the problem and also provide pictures of any damage as this will help us in identifying the part at fault and also help us in explaining the problem to the manufacturer/distributor. Within 24 hours of receiving your delivery.
Retain the original packaging, We will deduct the collection charge of £40 from your refund to cover our costs for collection. Alternatively you can arrange to return the item yourself at your own costs
All we ask is that items are returned in perfect, saleable condition and in their original packaging.
For reasons of hygiene we cannot refund or exchange mattresses or mattress toppers.
We can only accept returns if the product is unopened, has a manufactures defect or is damaged on delivery it is your responsibility to check the product on delivery and be satisfied and then sign delivery confirmation.
We cannot accept returns if the product does not fit or go up the stairs (it is your responsibility to check the size and space needed to fit the product).
Please also note under no circumstances will the original delivery charge be refunded. This cost is in addition to the price of the product and will be treated as a separate transaction for the purposes of refunds/returns.